Collar Sensor Not Responding
The collar sensor does not respond or trigger the pet door to unlock.
Watch troubleshooting video →Troubleshooting Guide
iGuardPaw Electronic Pet Door Troubleshooting
Find your issue below and follow the linked troubleshooting guide.
Display Shows “Erro”
The pet door display shows an “Erro” message.
Watch troubleshooting video →Display Shows “E01”
The pet door display shows an “E01” error code.
Watch troubleshooting video →Door Stops Unlocking & Manual Button Does Not Respond
The pet door suddenly stops unlocking automatically, and the manual unlock button does not respond.
View troubleshooting guide →